The Furla Online Shop aims to provide the highest level of customer satisfaction and the best quality products. If for any reason our products do not meet your expectations, we offer our customers a 30-day free return policy from the date of delivery. Return shipping expenses are only free if you used the services of our official partner UPS. You can use the services of another courier at your own expense. The right to return the product may be exercised exclusively by the customer and under no circumstances by the recipient of a gift. Purchases made during sales, clearance or other promotional periods must be returned within 30 days of the date of receipt. Personalised products cannot be returned.

To return goods, click here and follow the instructions. You will be asked to insert the order number and the email address used for the purchase. Then, you will have to click ‘Return item’ and specify the item(s) you would like to return and the reason for the return. Once you have completed the procedure, you will receive the return instructions on how to proceed by email. Please remember that returned products must be sent in their original packaging or, if damaged, in packaging of equivalent size and durability. All products must be intact and in a new and unused condition. The return instructions must also be followed correctly. The Furla Online Shop will only reimburse the return if all these conditions are met. The right to return the product may be exercised exclusively by the customer within 30 days. Under no circumstances can it be returned by the recipient of a gift. Purchases made during sales, clearance or other promotional periods must be returned within 30 days of the date of receipt. Personalised products cannot be returned. Please note return shipping expenses are only free if you used the services of our official partner UPS. You can use the services for another courier at your own expense. Please note that within Italy you can also use our in-store return service and return your items in eligible stores.

Yes, you can. When requesting the return from the ‘Orders’ section on your account, you can select the items that you wish to return.

If you want to return several items from different orders, you can send them back to us in one package. Simply put all return request documents corresponding to the items in one package, and attach any of the provided return labels onto the parcel. When an order has been split into multiple packages, you can return all the items in the same parcel by including all requested documents corresponding to the order and sending them together in one parcel with any return labels provided.

Once the Furla Online Shop has received the returned goods and checked that all the requirements have been met, a confirmation that the return has been accepted will be sent to you by email. Refunds may only be issued via the original payment used. When credit or debit cards are used, the refund time frame depends on the bank, but is approximately 7 working days.

Unfortunately Furla doesn't allow exchanges. However, it is possible to return the product received and place a new order for the product desired.

The right to return the product may be exercised exclusively by the customer within 30 days. Under no circumstances can it be returned by the recipient of a gift.

Purchases made during sales, clearance or other promotional periods must be returned within 30 days of date of receipt.

Considering the nature of personalised items, once an order has been placed, it cannot be cancelled and the item cannot be returned or exchanged. This in no way changes the customer’s rights in accordance with law. The amount will be charged at the time of the order, shortly after, and always prior to shipping. For any other questions, contact the Customer Services team, who will be happy to help.