FAQ

If you have received the shipping confirmation email with the tracking code you can track your parcel and check the expected delivery date. In addition, all order status and delivery information is visible from your personal account in the ‘Orders’ section. If you are not a registered client, please click here to track the status of your order. For more information, please see our regular shipping timings.

Due to our warehouse closure any orders placed between 24th Dec to 27th Dec, will be dispatched week starting Monday 30th Dec

We aim to dispatch all orders within 1-2 business days from our Melbourne distribution centre facility.

We offer two different delivery methods, shown in the below table:

Shipping Method

 Cost   

Estimated Delivery Time

Standard Australia Post eParcel

FREE

6-12 business days

International Express Australia Post eParcel

$22

3-8 business days

Orders placed on the weekend or on Victorian public holidays will be processed and sent out the next business day (Monday – Friday). We use Australia Post eParcel Service for all deliveries to New Zealand.

Please Note - Orders are dispatched Monday to Friday only (excluding Victorian public holiday dates). Delivery timeframes are guidelines only and are subject to change, due to during peak trading periods or due to unforeseen delivery circumstances or unavoidable events beyond Furla reasonable control.

Currently we do not ship internationally. If you require shipment to another country please visit Furla.com and select the relevant international site. We ship to New Zealand from our Melbourne, Australia distribution centre facility. If you require shipment to another country, please visit Furla.com and select the relevant international site.

To guarantee you an accurate and fast delivery, some items from the same order may be sent from different locations. This does not create any additional costs for you. We will always inform you in advance when we are planning to ship out your items in different parcels. For each package shipped, we will send a shipping confirmation email and a tracking link.